Counselling, Support and Advice

There are many services which provide counselling, support and advice. Some are listed below. In adition to these services, many offer useful resources which could inform your action plan.


This service provides crisis support and suicide prevention services 24 hours, 7 days a week.

Phone: 13 11 14

Beyond Blue 

This service provides one-to-one confidential support with a trained mental health professional, 24 hours per day, 7 days per week.

Phone: 1300 224 800

Kids Helpline

This service provides counselling for Australian children and young people from 5 to 25 years of age, 24 hours per day, 7 days a week.

Phone: 1800 551 800

DV Connect Womensline

This is a Queensland state wide 24 service operating 24 hours a day, seven days a week. DV Connect Womensline provides confidential advice and counselling as well as referral to crisis accomodation for women and children affected by domestic violence.

Phone: 1800 811 811

DV Connect Mensline

This is a Queensland state wide service, operating from 9:00am- 12:00 midnight, 7 days a week. DV Connect Mensline supports men affected by domestic violence.

Phone: 1800 811 811


This is a national service providing crisis and trauma counselling, 24 hours a day, 7 days a week. They support people affected by sexual assault, domestic violence or family violence.

Phone: 1800RESPECT (1800 737 732)

Immigrant Women’s Support Service

This services offers free confidential, practical and emotional support to immigrant women from non-English speaking backgrounds and thier children who have experienced domestic and/or sexual violence.

Phone: 07 3846 3490


Victims Link Up
Being a victim of a violent crime can be a very distressing experience, but it’s important to know that you’re not alone.
A wide range of government and community organisations in Queensland work with victims of violent crime, their friends and family. Most provide their services free of charge.

Available support includes:

  • support for victims of domestic violence
  • support for victims of sexual abuse and sexual assault
  • support for victims under 18
  • support for Aboriginal and Torres Strait Islander victims of crime
  • support for relatives of homicide victims
  • counselling services
  • court and legal support
  • financial assistance.

For more information, visit this website.

13 Health - Health Advice over the Phone
13 HEALTH (13 43 25 84) is a confidential phone service that provides health advice to Queenslanders.

You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. Calls from mobile phones may be charged at a higher rate. VoIP (Voice over Internet Protocol) callers should check costs with their service provider.

13 HEALTH provides qualified health advice—it is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.

Registered nurses provide health–related advice over the phone. This may include:

  • symptom assessment
  • home treatment advice
  • referral to other health services
  • information
  • disease management
  • crisis intervention.

Clinical decision protocols help the nurses to recommend who you should talk to and how quickly you should do it. The clinical decision protocols are evidenced-based and reviewed by clinicians in Queensland and overseas.

Mental Health Programs - The Department of Health

On the Department of Health website, there is an alphabetical list of Programs to build the capacity of the Mental Health Care system. This is an extremely valuable site, and you will find programs available to rural and remote communities.

Patient Assisted Travel Scheme

Patient assisted travel schemes are an important element of providing equitable access to essential health services for people in rural and remote Australia. Patient assissted travel schemes (PATS) provide patients and eligible escorts in rural and remote Australia with financial assistance towards the costs involved in travelling to, and staying near, specialist medical services while the patients are undergoing treatment.

Payment rates vary between States and Territories. All jurisdictions provide subsidies for accommodation and fuel allowances for private travel. Some schemes provide support for ground transport and some air travel. For a patient to be eligible to recieve a subsidy, their travel and accommodation must be for an approved type of care, some specialist visits are coverec, others are not. There are also requirements around having the proper referral from a doctor or other health professional. The closest available service of the type required must be a minimum distance from the patient for funding to be covered.

See this fact sheet from the National Rural Health Alliance.

RFDS Drought Wellbeing Service
This program offers counselling and support to people living and working in areas impacted by drought. Through the Drought Wellbeing Service, qualified counsellors work alongside existing RFDS clinicians and attend established RFDS primary health care clinics. Counsellors are also available via telehealth or outreach sessions providing strategies that can help in tough times, or an ear to listen to wellbeing concerns.

If you, a friend or loved one, would like to chat with one of the RFDS Drought Wellbeing Service counsellors please call (07) 3852 7544 or email:

National Health Services Directory

Developed and delivered by Healthdirect Australia on behalf of all Australian governments, the National Health Services Directory (NHSD) is the leading source of health and related services information in Australia.

Australia’s health system offers a range of services for different health needs. To facilitate connection to and between these services, it is vital that consistent and accurate information about them is easily accessible to both consumers and service providers.

You can use the NHSD service finder below to search for services in any location across Australia.

If you are a service provider, register to add your details to NHSD and be part of this important shared national resource.


Contact Us:

PO Box 368, 66 Callide St

(07) 4992 1040